This Privacy Policy explains what information we collect when you use our website, request a quote, book a job, or communicate with us, and how we use and safeguard that information. By using our services you agree to the practices described here.
Information we collect
We only collect what we need to quote and complete your job:
- Contact details — your name, phone number, and email address.
- Job details — the service address or area, a description of the items to be hauled, and any photos you choose to send us.
- Scheduling information — your preferred dates and arrival windows.
- Messages — the content of texts, calls, and emails you exchange with us.
- Payment information — processed securely by Stripe. We never see or store your full card number; we receive only a confirmation and the last four digits.
- Website usage — basic analytics such as pages visited and device type, collected through cookies (see Cookies & analytics below).
How we use your information
- To prepare quotes, schedule appointments, and complete your junk-removal job.
- To contact you about your quote, booking, or service by phone, text, or email.
- To process payments, deposits, and refunds.
- To respond to questions and provide customer support.
- To improve our website and services.
- To comply with legal obligations.
Text messaging
When you give us your phone number, you agree that we may contact you by text message about your quote, scheduling, and service. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. We do not sell or share your phone number or messaging consent with third parties for their marketing purposes.
How we share information
We do not sell your personal information. We share it only with trusted service providers who help us operate, and only as needed:
- Stripe — payment processing.
- Telnyx — phone and text messaging.
- Resend — sending email (quotes, confirmations, receipts).
- Google Analytics — website usage measurement.
- Railway — secure website and data hosting.
We may also disclose information if required by law, to enforce our agreements, or to protect the rights, safety, and property of our customers or our business.
Cookies & analytics
Our website uses cookies and similar technologies to keep the site working and to understand how it is used through Google Analytics. You can control or disable cookies in your browser settings; some features may not work as well if you do.
Data retention
We keep your information for as long as needed to provide our services, maintain records of completed jobs and payments, and meet legal and tax requirements. When information is no longer needed, we delete or anonymize it.
Security
We use reasonable administrative and technical safeguards to protect your information, including encrypted connections (HTTPS) and trusted, security-focused providers like Stripe for payments. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.
Your choices
- Ask us what information we have about you, or request that we correct or delete it.
- Opt out of text messages by replying STOP.
- Unsubscribe from any marketing email using the link in that email.
To make a request, contact us using the details below.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our services after changes take effect means you accept the updated policy.
Contact us
Questions about this policy or your information? Reach GoneHaul Junk Removal & Hauling at info@gonehaul.com or (612) 493-2896, serving Twin Cities (New Hope, MN).